This is a short, comprehensive course designed to equip hotel and motel front desk employees with the essential skills needed to handle challenging situations with grace and professionalism. Through each step of this course, participants will learn proven de-escalation techniques rooted in empathy, communication, and conflict resolution strategies. From managing guest complaints to diffusing tense interactions, this course empowers employees to confidently navigate various scenarios while upholding the highest standards of customer service. Participants will gain the confidence and expertise needed to effectively manage conflicts and ensure positive guest experiences. Join us in mastering the art of courteous resolution and elevating your hospitality service to new heights.