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De-escalation Training for Hospitality Professionals
De-escalation Training for Hospitality Professionals
COURTESY
C - Calm Yourself
O - Open Communication
U - Understand the Issue
R - Respect Boundaries
T - Take Responsibility
E - Empower Solutions
S - Seek Support
Y - Your Demeanor Matters
BONUS: Recognizing Triggers and Signs of Escalation
BONUS: Role-Playing Scenarios
BONUS: Evaluating Your De-escalation Skills
FINAL EXAM
BONUS: Recognizing Triggers and Signs of Escalation
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